Before signing
A purchase order should include the sale agreement so the file can be opened with the information processing needs. A refinance is opened as its own order type. Client care is the first contact. Once a processor is assigned, questions about the open file go to processing.
If you are still comparing fees and do not yet have an opened order, ask for a pre-closing disclosure rather than treating a quote as a completed title examination.
Signing and what follows
Closing is the settlement: the papers are signed and the transaction is settled. That is not the last step. Post-closing then handles funding, recording, and a document audit, with authorization and layered verification.
Bring questions to the office before you arrive at signing. There are many steps in a settlement, and a call during business hours is the fastest way to get a general answer.
Payments and instructions
Do not send Social Security numbers, bank account numbers, or wire instructions through the website form. Confirm any payment instructions by calling the office at the phone number published on this website before money moves.